FAQ

1. What is cloud base access control system?

A cloud-based access control system is a modern solution that utilizes cloud computing technology for managing and operating access control. It involves moving the control panel and user database from on-site infrastructure to remote servers hosted in the cloud.

With a cloud-based access control system, administrators can conveniently access and manage the system from anywhere with an internet connection. It offers scalability, allowing for easy expansion or contraction based on organizational needs.

Software updates and maintenance are handled by the service provider, eliminating the need for on-site manual updates. The system remains up to date with the latest features and security patches.

Cloud-based access control systems often provide integration capabilities with other cloud-based services or business systems, allowing for seamless integration and streamlined workflows.

Data security is a crucial aspect, with robust security measures such as encryption, secure communication protocols, and authentication mechanisms in place to protect sensitive data.

In summary, a cloud-based access control system leverages cloud computing technology to provide remote accessibility, scalability, and enhanced data security. It offers organizations a modern and efficient approach to access control management, with automatic updates and integration capabilities, improving overall efficiency and convenience.

2. What identification criteria that DUALL Master support?

We support wide range of identification such as NFC Card, NFC Phone, QR code, Face ID, Finger Print, License plates. However, the list of identification support depend on the terminal devices that you choose. Here are some examples:

ITouchPopX, DQ Mini, DQ Mini Plus: support Card, QR code and NFC phone
DE950: support Card and NFC Phone
DE960: support Card and Pid Pad
Duall Face: Support Card, QR code and Face Recognition

3. How to use QR code as access identification?

4. I can not access using my Card or QR code?

The reason that an ID can not access the door is vary but mostly because of wrong access configuration for that ID. Here are some steps you can check:

For the terminal device that have screen (such as iTouchPopX, iTouchPop 2A, DUALL Face, iTouch 30A …), please check the message showing in the screen then inform your manager.
For the device that does not have screen (such as DQ Mini, DE950, DE950 …) you can inform the led light color to the manager to check.
For those user who have access to the mobile app, normally you will receive a push notification to your app informing the reason why your ID is not granted. You can inform your manager to check.
Manager users also can check the event log details in the Report section in the web application for the detail reason

If you and your manager can not find the reason after checking all of step above, please contact our support contact for technical assistance.

5. I add user and assign card successful on the web app, but that card can not access the door, what should I check?

When you add a new user and assign card to that user, the system will automatically assign user to default access group, then user data will be synced automatically to the terminal that be long to that access group. Therefore, if your user can not access to that door, you can check the following steps:

Make sure the door that user try to access belong to the user access group
Make sure the device is online when you are adding the users. If the device was offline, then please try to make it online so it can synchronized user data again.

If none of the above solution works, please contact our support for technical assistance.

6. The device is not online, how should I check?

The device could be lost connection to the server because several reasons but mostly because of the Internet connection at the location. Here are some steps you can check:

Verify the connection on other devices: Check if other devices on the same network are also experiencing connectivity issues. If they are, the problem may be with your network service provider or router. If other devices are working fine, the issue may be specific to your device.
Check physical connections: Ensure that all the cables connecting your device to the router or modem are securely plugged in. Sometimes, a loose or disconnected cable can cause connection problems.
Restart your devices: Reboot your terminal, router, and modem. Sometimes, a simple restart can resolve temporary network issues.
Check the router/modem lights: Examine the lights on your router or modem. Typically, there are indicator lights that show the status of the connection. If the lights appear abnormal or indicate a problem, consult the documentation or the manufacturer’s website for troubleshooting steps specific to your device.